Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can contact the team through convenient communication channels - email, phone or the on-site contact form, and we will route your request to the right team. For account and payment queries, include your account ID to help us respond faster. Urgent account-related issues are prioritised and typically handled ahead of routine enquiries during listed working hours.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (for questions, account-related issues and technical concerns; typical reply within 24 hours) |
| General Enquiries | [email protected] (general feedback and company queries) |
| Affiliate Enquiries | [email protected] (partnerships and promotional requests; allow 48-72 hours) |
| Phone | +44 20 7946 3921 (voice support for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please email [email protected] and include a clear subject line, up-to-date contact details, and any relevant account identifiers. Providing this information helps us review your case faster and avoids unnecessary delays when we respond or request further documentation.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests are usually handled quickly, while more complex issues, such as account verification or payment investigations, may take longer depending on the case and required checks. We will keep you updated during the process and may request extra information to resolve your issue as promptly as possible.
Feedback
Your feedback matters - please tell us any suggestions or ideas to improve the site. We read every message carefully and use user input to shape features, fix issues, and streamline the experience. Drop a quick note with what you liked, what needs work, or any new ideas, and our team will review it to help make the site clearer, faster, and easier to use.